Navigate Program - Pro

The Pro tier builds on the Essentials service level with expanded support, additional expertise, and access to more advanced services.

This tier is designed for organizations that need regular strategic guidance, functional and technical assistance, custom training, business intelligence support, and greater monthly service capacity.

Included Resources

The Pro tier includes:

• Navigate Success Manager
• Secondary Functional Consultant
• Access to additional shared functional and technical resources

Included Services

• Weekly meetings with the Solution Success Manager to review the project backlog
• Weekly review of key performance indicators and services delivered
• Annual system review and health check
• Business and solution advisement
• Functional assistance
• Technical assistance
• After-hours assistance
• Custom training
• Business intelligence support
• Regular executive review meetings

Manufacturing Technology Access

Pro tier customers also receive access to:

• Prophecy Manufacturing Hub
• Machine integrations

Service Exclusions

The Pro tier does not include:

• Assigned technical team
• Integration monitoring
• Performance monitoring

Monthly Service Level

The Pro tier includes 25 service hours per month.

This service level is designed for organizations seeking more hands-on ERP support, expanded expertise, executive visibility, and greater flexibility than the Essentials tier.