Navigate Program - Enterprise

The Enterprise tier is the most comprehensive service level, designed for organizations that need ongoing optimization, customization, technical guidance, and strategic support for their manufacturing and ERP environment.

This tier provides access to a dedicated cross-functional team that helps manage priorities, review performance, support projects, and improve the long-term value of your technology investment.

Dedicated Support Team

The Enterprise tier includes:

• Navigate Success Manager
• Secondary Functional Consultant
• Primary Developer
• Solution Architect
• Assigned technical support team

Included Services

• Weekly meetings with the Solution Success Manager to review the project backlog
• Weekly reviews of key performance indicators and services delivered
• Functional and technical assistance
• Custom training
• Business intelligence support
• System and application integrations
• Performance monitoring
• Annual strategic review
• Regular executive review meetings
• Ongoing optimization and customization guidance

Manufacturing Technology Access

Enterprise tier customers also receive access to:

• Prophecy Manufacturing Hub
• Machine integrations

Monthly Service Level

The Enterprise tier includes 40 service hours per month.

This service level is designed for organizations seeking dedicated ERP expertise, proactive system management, ongoing development, business process improvement, and executive-level visibility.