Navigate Program - Essentials

The Essentials tier provides foundational support, planning, and optimization for organizations that need ongoing guidance for their ERP and manufacturing technology environment.

This service level combines regular backlog reviews, KPI monitoring, functional and technical assistance, and strategic planning to help businesses maintain system health, address operational challenges, and prepare for future upgrades.

Included Resources

The Essentials tier includes:

• Named Solution Success Manager
• Access to additional pooled functional and technical resources

Included Services

• Weekly meetings with the Solution Success Manager to review the project backlog
• Weekly review of key performance indicators and services delivered
• Annual system review and health check
• Business and solution advisement
• Functional assistance
• Technical assistance
• Workaround strategy development
• Uplift support
• Upgrade planning

Manufacturing Technology Access

Essentials tier customers also receive access to:

• Prophecy Manufacturing Hub
• Machine integrations

Service Exclusions

The Essentials tier does not include:

• After-hours assistance
• Custom training
• Business intelligence services
• Assigned technical team
• Integration monitoring
• Performance monitoring
• Executive review meetings

Monthly Service Level

The Essentials tier includes 10 service hours per month.

This service level is designed for organizations seeking consistent ERP guidance, proactive planning, technical assistance, and foundational system optimization without the expanded services included in higher support tiers.